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Dear Resident,

Contact details for support

2020 has been an incredibly difficult year and many people have been left isolated and vulnerable. 

As your local councillors we have put together a few useful contact details should you, a friend or relative need some support. 

Tunbridge Wells Borough Council  Tel: 01892 526121


Council Tax Reduction Scheme

If you are on a low income you may be able to qualify for up to 80% discount on your Council Tax Bill.

Test and Trace Support Payment

The government has announced the new Test and Trace Support Payment for people on a low income who must self-isolate and cannot work from home during this period.

People who are eligible will receive a lump sum payment of £500.

If you are eligible all claims must be made within 14 days of your self-isolation period having come to an end.

Clinically extremely vulnerable (CEV)

You can register yourself, or on behalf of someone else, to request access to a priority supermarket delivery slot, plus gain additional support for your needs. Full details are available via the Council Website, however, if you don’t have access to the internet please call 01892 554497 (Monday to Friday, 9am to 5pm).

Your Borough Councillors

These are the contact of the Borough Councillors representing St. John’s Ward if we don’t answer please leave a message and will call you back.

Peter Lidstone  – 07843694052      Mark Ellis – 07446 484925      Marguerita Morton – 07715 695169

Contacts for local and national voluntary organisations who may be able to assist you.

Age UK Tunbridge Wells Telephone: 01892 522591 Email: info@ageuktw.org.uk

While it is possible to do so, Age UK Tunbridge Wells aims to provide community support to residents of Tunbridge Wells and surrounding areas who are isolated and have no other means of help. This might include, but is not limited to, a hot meals delivery service and a shopping delivery service.

Citizens Advice Bureau Telephone: 01892 600161   Web: https://www.catwd.org.uk

The CAB can offer a wide range of advice Advice in areas such as Benefits, Consumer rights Coronavirus, Debt, Health, Disability, Housing and Universal Credit.

Nourish food bank Telephone: 01892 548892    Web: www.nourishcommunityfoodbank.org.uk

Nourish is a registered charity that provides short-term emergency provisions, support and signposting in a crisis to individuals and families within the borough of Tunbridge Wells, South Tonbridge and the surrounding areas.

Crosslight Advice             Web: www.crosslightadvice.org

Crosslight Advice is a community-focused charity which works to combat poverty and hardship caused by the burden of unmanageable debt and lack of financial capability.  

Step Change  Tel: 0800 138 1111 Web: www.stepchange.org

A debt management charity that has assisted over 5 million people since it was established in 1993.

DAVSS Tel: 01892 570538 Web: www.davss.org.uk

DAVSS is a community-based charity supporting male and female victims of domestic abuse in West Kent. 

(please add some more support charities here)

If you feel you are able to volunteer your time or make a donation to support these charities please contact them as they need your help at this challenging time.

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